FAQs

Choose products and chargers from reputable manufacturers and look for recognized Canadian safety certification marks (CSA, ULC or ETL). Avoid damaged, modified or incompatible batteries and chargers. Follow the manufacturers' instructions for charging, storage and replacement. 

Keep batteries in a cool, dry place away from heat, flammable materials and metal objects such as keys or tools. Store them where children and pets cannot reach them. Avoid keeping loose batteries together where their terminals can touch. 

• Use the charger that came with the device or one recommended by the manufacturer. 
• Charge devices on a hard, stable surface away from anything that can burn. 
• Avoid charging on beds, couches, under pillows or in other places where heat can build up. 
• Unplug the device once it is fully charged.

Stop using or charging it. 

A swollen, cracked, leaking, overheating or damaged battery may be unsafe and should not be placed in the garbage, recycling bin or battery collection container. 

No. 

Keep lithium-ion batteries and battery-powered devices out of curbside garbage and recycling bins. Batteries can be damaged or crushed during collection and processing, which can cause them to short-circuit, overheat or start a fire. Take them to an approved battery recycling or drop-off location instead.