Snow Control Service Level Changes
Snow Routes (Phase 2: Winter 2023 - 2025)
Recent News: July 9, 2024 - Council approves pilot program to improve resident accessibility for winter and maintain cost-savings.
The City is piloting a new program open to help residents who live on a snow routes clear a passage through windrows after plowing. The service is designed to support those facing challenges with mobility and accessibility related to navigating windrows, and who do not have an alternative solution. Please see the program details to consider applicability to your household.
- To be part of the pilot program this winter, snow route residentsContinue reading
Snow Routes (Phase 2: Winter 2023 - 2025)
Recent News: July 9, 2024 - Council approves pilot program to improve resident accessibility for winter and maintain cost-savings.
The City is piloting a new program open to help residents who live on a snow routes clear a passage through windrows after plowing. The service is designed to support those facing challenges with mobility and accessibility related to navigating windrows, and who do not have an alternative solution. Please see the program details to consider applicability to your household.
- To be part of the pilot program this winter, snow route residents who have accessibility or mobility challenges related to navigating windrows can call 311 for more information about the service and sign up process.
- Homes without driveways may have a windrow clearing at the curb, marked with paint for visibility. Please, don't block access to these spots once on-street parking resumes.
Find out if you use on-street parking along a snow route by checking the live Snow Plow Tracker Map and view the entire snow route network. If you use parking lanes on a snow route, you will need to adjust on-street parking usage. Snow route parking signs have an additional blue snowflake tab to identify the routes.
Temporary on-street parking restrictions on snow routes - how does it work?
- When a heavy snow event occurs (or is expected), the City’s Transportation department will assess the need to plow snow routes.
- If deemed necessary, the City will announce that snow routes active – see below to find out how.
- All vehicles must be moved off of on-street parking within 24 hours of the announcement.
- Any vehicles left parked on-street may receive a parking ticket and/or have snow plowed around their vehicle.
- Once snow is cleared, the City will announce that the snow routes are no longer active and on-street parking can resume.
When you see snow, make sure you know.
To find out when snow routes are activated, use these tools to stay informed:
- Download the Lethbridge Loop app on your mobile device to receive snow routes alerts. For Android and Apple devices.
- Follow our social media channels:
- Visit Lethbridge.ca - see the News Centre for up-to-date announcements
- Visiting Lethbridge.ca/snow
- Call 311 to verify snow route status
Be proactive - have a parking plan.
Parking alternatives include off-street parking pads or driveways, and parking on a nearby street that is not on a snow route. Make sure to move all on-street vehicles, including trailers RVs. Plan ahead for visitor parking and when the vehicle owners in your household are away from home for extended periods of time.
Plowing on snow routes - what do I need to know?
Along the snow routes, snow will be plowed to the right of the road and a windrow may develop along driveways, curbs, and boulevards. Plowing is the most efficient way to clear snow from roadways, but the windrows created may require shoveling after the plows have passed. Plows may also have to push snow into the parking lane to clear the road, which will limit on-street parking availability. Vehicles left parked on-street impede plowing, may be at risk of damage from heavy equipment, and result in snow piles left on the street and around parked vehicles. Be a great neighbor by moving your vehicles when snow routes are activated and reminding others to do the same.
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Leave your comments anytime during the 2024/25 winter season. Feedback provided in Phase 2 will be collected, considered, and reflected as part of the next service level review in Spring 2025. If you require a response or have questions, please call 311 and speak with a customer service representative.
Share Have snow routes affected you? Let us know. on Facebook Share Have snow routes affected you? Let us know. on Twitter Share Have snow routes affected you? Let us know. on Linkedin Email Have snow routes affected you? Let us know. link -
CLOSED: This survey has concluded.
Transportation would like to hear from people who lived on or experienced snow routes in the 2023/2024 season. The input from this survey will be considered in the planning of Phase 3 of snow and ice control changes.
Questions about snow routes? Call 311 for information, tools and service requests.
Share Community Survey: Snow Route Changes in 2023/2024 Winter Season (Phase 2) on Facebook Share Community Survey: Snow Route Changes in 2023/2024 Winter Season (Phase 2) on Twitter Share Community Survey: Snow Route Changes in 2023/2024 Winter Season (Phase 2) on Linkedin Email Community Survey: Snow Route Changes in 2023/2024 Winter Season (Phase 2) link -
CLOSED: This survey has concluded.
Leave your comments anytime during the 2023/24 winter season. Feedback provided in Phase 2 will be collected and considered as part of a service level review in 2025. If you require a response or have questions, please call 311 and speak with a customer service representative.
Share Have snow routes affected you? Let us know. on Facebook Share Have snow routes affected you? Let us know. on Twitter Share Have snow routes affected you? Let us know. on Linkedin Email Have snow routes affected you? Let us know. link -
CLOSED: This survey has concluded.
Remember snow? We’d like to hear from people who lived and/or worked on Phase 1 snow routes in the 2022/2023 season. Anyone can submit their feedback; however, this survey is intended to collect input from those who regularly used the affected parking lanes, and those who lived adjacent to the Phase 1 areas. The input from this survey will be considered in the planning of Phase 2 snow routes.
Share Follow up survey: Phase 1 snow routes, spring feedback on Facebook Share Follow up survey: Phase 1 snow routes, spring feedback on Twitter Share Follow up survey: Phase 1 snow routes, spring feedback on Linkedin Email Follow up survey: Phase 1 snow routes, spring feedback link -
CLOSED: This survey has concluded.
Leave your comments anytime during the 2022/23 winter season. Feedback provided in Phase 1 will be used to inform the implementation of Phase 2. If you require a response or have questions, please call 311 and speak with a customer service representative.
Share Have Phase 1 snow routes affected you? Let us know. on Facebook Share Have Phase 1 snow routes affected you? Let us know. on Twitter Share Have Phase 1 snow routes affected you? Let us know. on Linkedin Email Have Phase 1 snow routes affected you? Let us know. link
Set up notifications - when you see snow, stay in the know.
Letters and Postcards 2024/2025
View active snow routes and follow our plows with the live Snow Plow Tracker Map
FAQs
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Service Level Changes
- What changes are happening to the Snow and Ice Control program?
- Phase 2 Snow and Ice Service Level Changes (Winter 2023 - 2025)
- How soon will snow routes be cleared after activation?
- Snow routes were activated but the roads weren’t plowed – why not?
- Why doesn’t the city collect windrows from the streets after plowing?
- How have we informed the public about the changes?
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Snow Route Parking
- What is the purpose of on-street parking restrictions when Snow Routes are active?
- How will I know if I’m parked on a snow route?
- When are on-street parking restrictions in effect?
- When do I have to move my vehicle?
- When can I move my vehicle back to on-street parking?
- Do temporary parking restrictions & plowing apply around schools, hospitals or downtown?
- I received a Courtesy Reminder on my vehicle. What does that mean?
- I got a Parking Ticket on an active snow soute. What action do I need to take?
- General Snow and Ice
Project Timeline
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Planning & Approval Fall 2021 - Winter 2022/23
Snow Control Service Level Changes has finished this stageChanges approved by City Council on July 21, 2022.
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Phase 1 Implementation: Pilot Snow Routes (Winter 2022/23)
Snow Control Service Level Changes has finished this stage -
Presentation to City Council's Standing Policy Committee
Snow Control Service Level Changes has finished this stagePresentation to City Council’s Standing Policy Committee reviewing Phase 1 of the project and outlining the next steps for Phase 2.
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Phase 2 Implementation (year one): City-wide snow routes and more residential plowing - winter 2023/2024
Snow Control Service Level Changes has finished this stage -
Presentation to City Council's Governance Committee - scheduled June 27, 2024
Snow Control Service Level Changes has finished this stage -
July 9, 2024 City Council Meeting - Addition to Phase 2 implementation 2024/2025: windrow assistance program
Snow Control Service Level Changes is currently at this stage -
Phase 2 Implementation (year two): Continue Service Changes in winter 2024/2025
this is an upcoming stage for Snow Control Service Level Changes -
Report to City Council Spring 2025
this is an upcoming stage for Snow Control Service Level ChangesReport to Civic Works SPC/ City Council
Project Background: Links
- City Council Meeting, July 9, 2024 - Direction for snow route windrow assistance
- Governance Standing Policy Committee: Information Update (and request for direction) June 27, 2024
- City Council Meeting: Snow and Ice Service Level Review June 21, 2022
- Lethbridge Snow Control Program
- Phase 1 Snow and Ice Changes Interactive Story Map
Project Background: Planning Documents
- What we heard: Service level review snow and ice control (3.23 MB) (pdf)
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Phase 1 What We Heard Report Oct 5 2023
- Phase 1 Snow and Ice Changes_What We Heard Report.pdf (655 KB) (pdf)
- Letter to Snow Routes - Non-Phase1_Oct2022.pdf (511 KB) (pdf)
- CourtesyReminder.pdf (728 KB) (pdf)
- CourtesyReminder_Parking Tickets Feb1.pdf (697 KB) (pdf)
- Letter to Snow Routes - Non-Phase1_Oct2022.pdf (511 KB) (pdf)
- Appendix B Complaints Count Map - Winter 22-23.pdf (2.49 MB) (pdf)
- Appendix C Survey_Responses_Report.pdf (164 KB) (pdf)
- What We Heard Report - Snow and Ice Changes Phase 2 V.17-06-2024.pdf (10.1 MB) (pdf)
Who's Listening
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City of Lethbridge
Phone 311