Snow Control Service Level Changes
Council Presentation
On July 14, 2026, City Council approved plowing to the right as the permanent approach for snow route operations. They also maintained the subscription-based windrow assistance service for eligible residents.
Council Presentation
On July 14, 2026, City Council approved plowing to the right as the permanent approach for snow route operations. They also maintained the subscription-based windrow assistance service for eligible residents.
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Plowing to the right becomes permanent approach for snow route operations
Share Plowing to the right becomes permanent approach for snow route operations on Facebook Share Plowing to the right becomes permanent approach for snow route operations on X (formerly Twitter) Share Plowing to the right becomes permanent approach for snow route operations on Linkedin Email Plowing to the right becomes permanent approach for snow route operations linkFollowing a multi-year pilot program, plowing snow to the right during snow route operations will become the City of Lethbridge’s permanent approach to snow and ice control.
At its regular meeting today, Lethbridge City Council approved the future service level for snow and ice control by directing Administration to continue plowing to the right and maintain a subscription-based windrow assistance service for eligible residents.
The windrow assistance program is available for eligible residents living along the snow route network who experience mobility challenges clearing snow from their property.
“This decision reflects years of operational experience, resident feedback and financial analysis,” says Mayor Blaine Hyggen. “The pilot gave Council the information needed to evaluate both the operational and financial impacts of these service changes to make an informed decision.”
The approved service level aligns with City Council's 2026-2029 Strategic Plan by advancing priorities connected to a well-designed community. By maintaining a reliable, sustainable and cost-effective approach to winter maintenance, the City can continue supporting safe movement throughout the transportation network while making responsible use of taxpayer dollars.
The City introduced plowing to the right as part of a pilot project designed to improve the efficiency of snow clearing operations and reduce the need for costly residential snow removal. Under this approach, snow is consistently plowed to one side of the street during snow route operations, rather than being windrowed and removed from residential roadways.
Financial data from the past four winter seasons show residential snow plowing to the right costs approximately $260 per kilometre, compared with approximately $6,800 per kilometre for snow removal. Based on recent operating experience, plowing to the right is about 25 times more cost effective than removing snow from residential streets.
"The pilot demonstrated that plowing to the right can help us maintain mobility throughout the community while managing costs associated with winter operations," says Darwin Juell, General Manager of Transportation and Transit. "The approved service level allows us to continue providing a sustainable approach to snow and ice control while supporting residents who may need additional assistance."
Council also directed Administration to report back in the spring of 2030 on the results of implementation. Residents can learn more about snow routes and the windrow assistance program at lethbridge.ca/snow.
Following a multi-year pilot program, plowing snow to the right during snow route operations will become the City of Lethbridge’s permanent approach to snow and ice control.
At its regular meeting today, Lethbridge City Council approved the future service level for snow and ice control by directing Administration to continue plowing to the right and maintain a subscription-based windrow assistance service for eligible residents.
The windrow assistance program is available for eligible residents living along the snow route network who experience mobility challenges clearing snow from their property.
“This decision reflects years of operational experience, resident feedback and financial analysis,” says Mayor Blaine Hyggen. “The pilot gave Council the information needed to evaluate both the operational and financial impacts of these service changes to make an informed decision.”
The approved service level aligns with City Council's 2026-2029 Strategic Plan by advancing priorities connected to a well-designed community. By maintaining a reliable, sustainable and cost-effective approach to winter maintenance, the City can continue supporting safe movement throughout the transportation network while making responsible use of taxpayer dollars.
The City introduced plowing to the right as part of a pilot project designed to improve the efficiency of snow clearing operations and reduce the need for costly residential snow removal. Under this approach, snow is consistently plowed to one side of the street during snow route operations, rather than being windrowed and removed from residential roadways.
Financial data from the past four winter seasons show residential snow plowing to the right costs approximately $260 per kilometre, compared with approximately $6,800 per kilometre for snow removal. Based on recent operating experience, plowing to the right is about 25 times more cost effective than removing snow from residential streets.
"The pilot demonstrated that plowing to the right can help us maintain mobility throughout the community while managing costs associated with winter operations," says Darwin Juell, General Manager of Transportation and Transit. "The approved service level allows us to continue providing a sustainable approach to snow and ice control while supporting residents who may need additional assistance."
Council also directed Administration to report back in the spring of 2030 on the results of implementation. Residents can learn more about snow routes and the windrow assistance program at lethbridge.ca/snow.
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City of Lethbridge
Phone 311
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Planning and Approval (Fall 2021 - Winter 2022/23)
Snow Control Service Level Changes has finished this stageChanges approved by City Council on July 21, 2022.
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Phase 1 Implementation: Pilot Snow Routes (Winter 2022/23)
Snow Control Service Level Changes has finished this stage -
Presentation to City Council's Standing Policy Committee
Snow Control Service Level Changes has finished this stagePresentation to City Council’s Standing Policy Committee reviewing Phase 1 of the project and outlining the next steps for Phase 2.
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Phase 2 Implementation (Year One): City-wide snow routes and more residential plowing (Winter 2023/24)
Snow Control Service Level Changes has finished this stage -
Presentation to City Council's Governance Committee (June 27, 2024)
Snow Control Service Level Changes has finished this stage -
City Council Meeting (July 9, 2024) - Addition to Phase 2 Implementation 2024/25: Windrow Assistance Service
Snow Control Service Level Changes has finished this stage -
Phase 2 Implementation (Year Two): Continue Service Changes in Winter 2024/25
Snow Control Service Level Changes has finished this stage -
Report to City Council Spring 2025
Snow Control Service Level Changes has finished this stage -
Phase 2 Implementation (Year Three): Continue Service Changes in Winter 2025/26 with WAS
Snow Control Service Level Changes has finished this stage -
Presentation to City Council's Community Issues Committee (May 19, 2026)
Snow Control Service Level Changes has finished this stage -
Council approval (July 14, 2026)
Snow Control Service Level Changes is currently at this stagePlowing to the right becomes permanent approach for snow route operations
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2024-2025 What We Heard Report - Snow and Ice Control (1.4 MB) (pdf)
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2023-2024 - What We Heard Report - Snow and Ice Changes Phase (10.1 MB) (pdf)
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2022-2023 - Phase 1 What We Heard Report
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Phase 1 Snow and Ice Changes_What We Heard Report.pdf (655 KB) (pdf)
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Letter to Snow Routes - Non-Phase1_Oct2022.pdf (511 KB) (pdf)
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CourtesyReminder.pdf (728 KB) (pdf)
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CourtesyReminder_Parking Tickets Feb1.pdf (697 KB) (pdf)
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Letter to Snow Routes - Non-Phase1_Oct2022.pdf (511 KB) (pdf)
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Appendix B Complaints Count Map - Winter 22-23.pdf (2.49 MB) (pdf)
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Appendix C Survey_Responses_Report.pdf (164 KB) (pdf)
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2022 - What we heard Service level review snow and ice control (3.23 MB) (pdf)
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Service Level Changes
- What changes are happening to the Snow and Ice Control program?
- Phase 2 Snow and Ice Service Level Changes (Winter 2023 - 2025)
- How soon will snow routes be cleared after activation?
- Snow routes were activated but the roads weren’t plowed – why not?
- Why doesn’t the city collect windrows from the streets after plowing?
- How have we informed the public about the changes?
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Snow Route Parking
- What is the purpose of on-street parking restrictions when Snow Routes are active?
- How will I know if I’m parked on a snow route?
- When are on-street parking restrictions in effect?
- When do I have to move my vehicle?
- When can I move my vehicle back to on-street parking?
- Do temporary parking restrictions & plowing apply around schools, hospitals or downtown?
- I received a Courtesy Reminder on my vehicle. What does that mean?
- I got a Parking Ticket on an active snow soute. What action do I need to take?
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General Snow and Ice
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Windrow Assistance Service
- City Council Meeting, July 9, 2024 - Direction for snow route windrow assistance
- Governance Standing Policy Committee: Information Update (and request for direction) June 27, 2024
- City Council Meeting: Snow and Ice Service Level Review June 21, 2022
- Lethbridge Snow Control Program
- Civic Works Standing Policy Committee held on Thursday, October 5, 2023
- City Council meeting October 17 2023: Direction to continue project to Phase 2
- City Council Meeting 2025 - Direction to continue trial of snow route windrow assistance